Welcome to sytervus.com!

Thank you for choosing to shop at sytervus.com. We hope to provide you with a satisfactory shopping experience. If you are not satisfied with the product you received, please carefully read the following Refund & Return Policy.

1. Return Period

You can apply for a return or refund within 30 days of receiving the product.

Applications submitted after 30 days will not be accepted.

2. Eligible Return Situations

You can apply for a refund, exchange, or return in the following situations:

  • Product has quality issues
  • Received the wrong product
  • Product was damaged during transportation
  • Product is clearly inconsistent with the order

If any of the above situations occur, please contact us promptly and provide relevant photos or order information.

3. Return Conditions for Non-Quality Issues

For returns due to personal reasons, the item must meet the following conditions:

  • Unused
  • Unworn
  • No man-made damage
  • Original packaging intact
  • Does not affect resale

If the item does not meet the above conditions, we reserve the right to refuse the return request.

4. Non-Returnable Items

The following situations generally do not support refunds or returns:

  • Used or worn items
  • Man-made damage items
  • Orders exceeding the return period
  • Missing original packaging or accessories

5. Refund Process

When requesting a refund, please contact us via email and provide:

  • Order number
  • Problem description
  • Product photos

After customer service approval, we will provide subsequent return instructions.

6. Refund Processing Time

After receiving and confirming the returned goods:

  • Refunds are usually processed within 5–10 business days.
  • Payment will be returned to the original payment method.

Actual arrival time may vary depending on the bank or payment platform.

7. Shipping Information

Product Quality Issues

For returns due to the following reasons:

  • Damaged goods
  • Wrong goods sent
  • Product quality issues

Return shipping costs are usually borne by us.

Non-Quality Issues

Shipping costs for returns due to personal reasons are usually borne by the buyer.

Original shipping costs are usually non-refundable.

8. Order Cancellation

If your order has not yet been shipped, you can contact us to cancel it.

Once an order has been shipped, cancellation may not be possible.

9. Lost or Damaged Packages

If your order is in transit and:

  • Lost
  • Severely damaged

Please contact us immediately, and we will assist you in handling the issue.

10. Contact Us

If you have any questions about our refund and return policy, please contact us:

  • Email: patrick@sytervus.com
  • Phone: (657) 844-8117

Thank you for choosing sytervus.com!

We are committed to providing you with a safer and more reliable shopping experience.